Terms & Conditions

IMPORTANT INFORMATION PLEASE READ

PLEASE READ BEFORE BOOKING YOUR APPOINTMENT. YOU MUST AGREE TO THESE TERMS BEFORE BOOKING ANY OF MARNIE'S SERVICES. REFUNDS ARE NOT PROVIDED UNDER ANY CIRCUMSTANCES FOR ANY OF THE SERVICES:

COVID-19 RESTRICTIONS

A notice of 24 hours is required to reschedule your session. If you are sick or are under and of AHS conditions regarding COVID-19 or any of the variants you will need to change your appointment to a phone, zoom or skype session on that day. Please inform Marnie in the AM of your apt. 

in-person sessions, we ask you that follow the following business policy.

WEARING A FACE MASK IS MANDATORY FOR ALL IN-PERSON SESSIONS AND HOUSE CLEARING AND SPIRIT RESCUE SERVICES NO EXCEPTIONS. 

You are required to use hand sanitizer upon your arrival and wear an approved face mask while being in Marnie's location.

If you book an in-person session and COVID-19 restrictions come into place that does not allow you to attend your in-person session or for Marnie to have you at her location, your reading will be changed to either a phone, Zoom or Skype session. You will be able to decide which one you prefer. 

Washrooms are not available and refreshments are not provided. PLEASE DON'T BRING YOUR OWN DRINK AS A FACE MASK IS MANDATORY AT ALL TIMES. 

In the case you contract COVID-19 or any of its variants from Marnie Hill or the location of your session, you agree to waive all liabilities and responsibility of Marnie Hill or Spirit Wellness Inc. 

For in-person sessions, you must reschedule your appointment if you are sick, have a cold, runny nose, fever, out of the country within the last 30 days, or have been around anyone else who is suffering from COVID-19 or any other illness. Marnie will have the location thoroughly sanitized after each client. 

YOU AGREE AND UNDERSTAND

You are over 18 years old; you understand that all services are for your overall well-being. Marnie Hill is not a licensed counsellor, medical or health care provider. She will not diagnose conditions, perform any medical or psychological treatment, assessments, prescribe any medications or provide any legal guidance or advice.

Marnie reserves the right to put pricing specials on or change her pricing at any time without providing credit or reimbursement if you have paid full price.

All fees are non-refundable, non-transferable and non-redeemable. If you need to reschedule your appointment, you may do so within 30 days of your appointment. This is allowed only once, and 48 hours notice is required to change your appointment. If you provide only 24 hours notice your session will need to be changed into a phone, Skype or Zoom session. 

To avoid any legal action against you, you agree not to reproduce, sell, copy, duplicate, video or voice record your session without prior approval directly from Marnie Hill. This includes posting your session directly to social media sites or exploiting any portion of the services provided without written consent from Marnie Hill (Spirit Wellness Inc.) 

You also agree to waive all liabilities and that Spirit Wellness Inc. (Marnie Hill) is not liable or responsible for any circumstances that may arise from any of the services/sessions to the (client or the clients family, any persons, or other family members, personally, financially, health-wise or professionally). This includes personal injury, loss of income, professional or personal decisions made, stress, emotional or otherwise.

Readings are intended to offer advice, guidance, and spiritual healing only. Please make sure you have read the private reading page, the booking an appointment page, and you clearly understand what is involved in your reading and or service. Marnie's services are not used as a substitution or replace any medical, legal, financial or tax information.

Marnie has 0 tolerance for any form of abuse, including trying to test her abilities, misrepresenting yourself during any of her services, being rude, challenging, abrasive, confrontational in any way, demanding, or argumentative during any of the services offered, or requesting information that should not be asked within her readings. If this happens, you will be asked to leave with no refund. If this is a phone reading,  Skype, or Zoom session Marnie will terminate the session with no refund.

With Marnie's intense sensitivity to the spirit world, support people are not allowed within any services/sessions unless you have booked a family or a custom reading.

Due to the nature of her services, Marnie Hill - Spirit Wellness Inc. reserves the right to refuse services to anyone who is conducting themselves or misrepresenting themselves in a harmful way to Marnie, others or themselves. This includes live events.

BOOKING ONLINE

When booking online, your date and time are not confirmed unless you have received a confirmation from the online booking program by email. If you don't receive a confirmation, your booking has not been completed, and no reading is provided. By booking one of Marnie's services, you are giving Spirit Wellness Inc., Marnie Hill, permission to sign you up for her company newsletters.

Phone, Skype, and Zoom Readings:

All services are booked in MST (Alberta time). Marnie will call you at your scheduled time for a phone reading. Please call Marnie at your scheduled time for Skype. You will automatically go into a waiting room for the Zoom call until Marnie is ready for your session. GIVING YOUR ZOOM LINK TO OTHER INDIVIDUALS IS PROHIBITED AND THEY WILL BE DELETED FROM THE READING/SESSION.

PLEASE DO NOT PUT YOUR PHONE ON SPEAKER AS IT WILL DISRUPT THE PHONE SERVICE UNLESS THIS IS A FAMILY READING.

All individual readings are individual readings. Do not have anyone listening in or apart of the session as it can negatively impact the service's quality. Canadian and USA residents will receive a CD of the reading. No recording of reading is provided to individuals outside of the USA.

Please make sure you are in a quiet place free from distractions, including T.V., computers and phone devices as this can impact the quality of your service. And,  please, NO driving while having a reading, cleaning your home, or engaging in any other distracting behaviours. Your full attention is important to the reading. 

OTHER IMPORTANT INFORMATION:

GIFT CERTIFICATES

If purchasing or redeeming a gift certificate please take note of the expiration date. There are no refunds or date extensions on gift certificates. All terms and conditions apply to the receiver of the gift certificate. If you are purchasing a gift certificate for another person you must email Marnie within 24 hours with the name of the individuals and if this is for a special occasion for you to receive a PDF of the gift certificate. 

MARNIE'S READINGS

Marnie provides no guarantees on any of the services she offers or will bring forward information or evidence you want to hear. The spirit world (your loved ones) control the information they want to share, not Marnie. Marnie is simply a conduit, a vessel, a gateway for heaven and your deceased loved ones. She doesn't control the information that comes through for you; she only delivers it. Your deceased loved ones may provide you with guidance. However, you are in charge of how you perceive the information coming forward to you.

Please be aware due to illness or family emergencies, Marnie reserves the right to reschedule your appointment. If this happens, you will receive an email or a phone call to reschedule your appointment within the next following weeks.

Sacred circles, private readings, and group readings are not suitable for bachelorette or stagette, as a party filler or used as a party trick, conjure up ghosts or random spirits for fun, or malicious intentions. Marnie's services are not novelty services.

All one-hour readings and 30-minute readings are voice recorded; the CD you receive is part of her session and is included within the price. She provides no guarantees of the quality or delivery of the recording.

LIVE GROUP READINGS OR EVENTS

During live events, group readings, Marnie does not offer seat holding, refunds, service exchange or transfers to another service or event with your purchase. Your purchase for a group reading or a sacred circle does not guarantee you a reading.You are required to turn your cell phone off and any photo's, video or voice recording is strictly prohibited. 

USE OF VIDEO OR VOICE RECORDING

As with individual readings, no video or voice recordings are provided during events, sacred circles, group events, workshops, coaching sessions, house clearing, blessings or paranormal services. Video or voice recording of any of the services is strictly prohibited and will be subject to legal action from Marnie Hill of (Spirit Wellness Inc.)

Marnie operates under a security system in her office. Any of your services may be videotaped without voice recording to protect the confidential information obtained during any sessions. Video or voice recording will not be provided to anyone except the appropriate authorities if required by law or at Marnie's discretion. This surveillance system is strictly used for protection purposes only. 

Please do not attend your session if you are under the influence of a narcotic or have recently been consuming alcoholic beverages or marijuana (1-24 hours).