Terms and Conditions

Important Information Please Read

PLEASE READ BEFORE BOOKING YOUR APPOINTMENT. YOU MUST AGREE TO THESE TERMS BEFORE BOOKING ANY OF MARNIE'S SERVICES.

Refunds are not provided under any circumstances and 48 hours notice is required to re-schedule your session. Sorry, no exceptions. You always have the option to change your session to a phone or zoom session if you can not make an in-person session. 

IN-PERSON SESSIONS AND COVID-19 RESTRICTIONS

Please come prepared to show your driver's license or picture ID to confirm your identity when attending any in-person sessions. 

If you are sick or are under AHS conditions regarding COVID-19 or any of the variants, you will need to change your appointment to a phone, zoom or skype session on that day. Please inform Marnie in the AM of your apt.

In-person sessions, we ask you that follow the following business policy.

Due to the close proximately of your session WEARING A FACE MASK IS MANDATORY FOR ALL IN-PERSON SESSIONS.

You must use hand sanitizer upon your arrival and wear an approved face mask while being in Marnie's location. Please do not bring anything to drink as a maks required at all times. 

If you book an in-person session and COVID-19 restrictions come into place that does not allow you to attend your in-person session or for Marnie to have you at her location, your reading will be changed to either a phone, Zoom, or Skype session. You will be able to decide which one you prefer. A refund is not provided. 

In the case you contract COVID-19 or any of its variants from Marnie Hill or the location of your session, you agree to waive all liabilities and responsibility of Marnie Hill or Spirit Wellness Inc.

For in-person sessions, you must reschedule your appointment if you are sick, have a cold, runny nose, fever, are out of the country within the last 14 days, or have been around anyone else suffering from COVID-19 or any other illness. Marnie will have the location thoroughly sanitized after each client. This includes working within an environment where COVID-19 infections are active. 

You Agree And Understand

You are over 18 years old; you understand that all services are for your overall well-being. Marnie Hill is not a licensed counsellor, medical, or health care provider. She will not diagnose conditions, perform any medical or psychological treatment, assessments, prescribe any medications, or provide any legal guidance or advice.

Marnie reserves the right to put pricing specials on or change her pricing at any time without providing credit or reimbursement if you have paid full price.

All fees are non-refundable, non-transferable, and non-redeemable. If you need to reschedule your appointment, you may do so within 30 days of your appointment. This is allowed only once, and 48 hours notice is required to change your appointment. If you provide only 24 hours' notice, your session will need to be transformed into a phone, Skype, or Zoom session.

You also agree to waive all liabilities and that Spirit Wellness Inc. (Marnie Hill) is not liable or responsible for any circumstances that may arise from any of the services/sessions to the (client or the clients family, any persons, or other family members, personally, financially, health-wise or professionally). This includes personal injury, loss of income, professional or personal decisions made, stress, emotional, or otherwise.

Readings are intended to offer advice, guidance, and spiritual healing only. Marnie's services are not used as a substitution or replace any medical, legal, financial, or tax information.

Marnie has 0 tolerance for any form of abuse, including trying to test her abilities, misrepresenting herself during any of her services, being rude, challenging, abrasive, aggressive in any way, demanding, or argumentative during any of the services offered, or requesting information that should not be asked within her readings. If this happens, you will be asked to leave with no refund. If this is a phone reading, Skype, or Zoom session Marnie will terminate the session with no refund.

With Marnie's intense sensitivity to the spirit world, support people are not allowed within any services/sessions unless you have booked a family or a custom reading.

Due to the nature of her services, Marnie Hill - Spirit Wellness Inc. reserves the right to refuse services to anyone conducting themselves or misrepresenting themselves in a harmful way to Marnie, others, or themselves. This includes live events.

Phone, Skype, and Zoom Readings:

All services are booked in MST (Alberta time). Marnie will call you at your scheduled time for a phone reading and Skype sessions. You will automatically go into a waiting room for the Zoom call until Marnie is ready for your session. GIVING YOUR ZOOM LINK TO OTHER INDIVIDUALS IS PROHIBITED, AND THEY WILL BE DELETED FROM THE READING/SESSION.

PLEASE DO NOT PUT YOUR PHONE ON SPEAKER, AS IT WILL DISRUPT THE PHONE SERVICE UNLESS THIS IS A FAMILY READING.

All individual readings are individual readings. Do not have anyone listening in or a part of the session as it can negatively impact the service's quality. 
All sessions are voice recorded and you will be emailed a recording after your session. Marnie is not responsible for the quality or delivery of the recording. 

Please make sure you are in a quiet place free from distractions, including T.V., computers, and phone devices, as this can impact your service quality. And, please, NO driving while having a reading, cleaning your home, or engaging in any other distracting behaviours. Your full attention is important to the reading, and this is your time and Spirits time.

Other Important Information:

GIFT CERTIFICATES

If purchasing or redeeming a gift certificate, please take note of the expiration date. There are no refunds or date extensions on gift certificates. All terms and conditions apply to the receiver of the gift certificate. Suppose you are purchasing a gift certificate for another person. In that case, you must email Marnie within 24 hours with the name of the individuals, and if this is for a special occasion, for you to receive a PDF of the gift certificate. Please contact Marnie directly by email to purchase a gift certificate, if not available on her website. 

MARNIE'S READINGS

Marnie provides no guarantees on any of the services she offers or will bring forward information or evidence you want to hear. The spirit world (your loved ones) control the information they want to share, not Marnie. Marnie is simply a conduit, a vessel, a gateway for heaven and your deceased loved ones. She doesn't control the information that comes through for you; she only delivers it. Your deceased loved ones may provide you with guidance. However, you are in charge of how you perceive the information coming forward to you.

Please be aware due to illness or family emergencies, Marnie reserves the right to reschedule your appointment. If this happens, you will receive an email or a phone call to reschedule your appointment within the following weeks.

LIVE GROUP READINGS OR EVENTS

During live events, group readings, Marnie does not offer seat holding, refunds, service exchange, or transfers to another service or event with your purchase. Your purchase for a group reading or a sacred circle does not guarantee you a reading. You must turn your cell phone off, and any photos, video, or voice recording is strictly prohibited.

USE OF VIDEO OR VOICE RECORDING

To avoid any legal action against you, you agree not to reproduce, sell, copy, duplicate, video, or share the recording of your session on any social media sites or with any media station or persons without prior approval directly from Marnie Hill. This includes posting your session directly to social media sites or exploiting any portion of the services provided without written consent from Marnie Hill (Spirit Wellness Inc.)

No video or voice recordings are provided during events, sacred circles, group events, workshops, coaching sessions, house clearing, blessings, or paranormal services. Video or voice recording of any of these services is strictly prohibited and will be subject to legal action from Marnie Hill of (Spirit Wellness Inc.)

Marnie will voice record your reading for you, you may voice record your own personal private reading too. Your recording will be sent through an email transfer program. You must download your recording within seven days, as after seven days your recording is deleted. If you have requested or paid for a CD to be emailed to you, your recording will be mailed through Canada Post. Marnie is not responsible for the delivery or for re-submitting your recording if you have not downloaded your session that was delivered by email. Your recording is sent the same day as your session. 

WORKSHOP REGISTRATIONS

All workshops and meditations are copyright protected and are available for your healing purpose. By purchasing or registering for any of these events does not permit you to teach these workshops to others, to sell or reproduce the information given in. All terms and conditions apply, all workshops are non-refundable, non-redeemable for cash, and non-transferable. You must be 18+ to attend any workshops online or in person.

Marnie operates under a security system in her office. Any of your services may be videotaped without voice recording to protect the confidential information obtained during any sessions. Video or voice recording will not be provided to anyone except the appropriate authorities if required by law or at Marnie's discretion. This surveillance system is strictly used for protection purposes only.

Please do not attend your session if you are under the influence of a narcotic or have recently consumed alcoholic beverages or marijuana (1-24 hours).